![]() It sits comfortably above the industry average in J.D. When it comes to customer satisfaction, Globe Life also does well. The financial strength ratings of insurers are important when it comes to life insurance because it is a long-term agreement and requires buyers to have confidence that the insurer will deliver on its promise. ![]() Insurance rating agency AM Best assigned Globe Life an A (Excellent) rating, which means it deems it to be in an excellent position to honor its ongoing insurance obligations, such as paying claims.ĪM Best assesses the financial strength of many insurance companies to determine their ability to pay claims and meet other financial obligations. We found that the three-year average index for most of the top companies we reviewed did not exceed the average score of 1.00. An index of 1.00 indicates an expected number of complaints, whereas an index under 1.00 indicates fewer complaints than expected for a company’s size. NAIC calculates a complaint index for insurance companies based on the number of consumer complaints received and the company’s market share. Its average complaint index score from 2020–2022 with the National Association of Insurance Commissioners is 2.94. Over a three-year period, Globe Life registered nearly three times as many complaints as average for a company its size.
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